Retailer Policy Agreement

Agreement Program Policies

I have read all the updated program policies and understand how they apply to e-bike customers.

I have read and understood the updated Motor Assisted Cycle Regulation (B.C. Reg 64/2024) and Section 182.1 of the Motor Vehicle Act and understand how they apply to this program and customer purchases.

I understand that in order to ensure safety, e-bikes should be tested for compliance with either the ANSI/CAN/UL-2849 or EN-15194 standards, which cover electrical and fire safety, and are recognized in North America and Europe respectively.

I understand that I must provide each customer with 2 receipts, a POS terminal receipt and a printed store receipt that shows the customer's name, business name & address, an invoice number, date of purchase, description of the e-bike purchased, and total cost before taxes AND a signed copy of the Approval Email. I agree to review the examples are provided on the Complete Claim Documentation page.

FOR IN-STORE CUSTOMERS (OR IN-STORE DELIVERY), I understand that I must sign each customer's printed approval email and that the customer must submit the approval email when they claim their rebate.

FOR ONLINE CUSTOMERS (DELIVERY), I understand customers who order online, and get their e-bikes shipped to their homes/offices/other, will be required to forward a copy of their email approval letters to our store email address and my responsibility is to forward it to info@bcebikerebates.ca with a cc to the customer and a simple comment in the email stating "I understand this customer is a rebate customer and is not entitled to a refund, the e-bike may only be exchanged for another e-bike of equal value (same cost) or higher" (or similar acknowledgement)

I acknowledge that the email approval is for my benefit (assists with customers who want to return e-bikes) and therefore will keep copies and/or establish some other form of record keeping.

I acknowledge that the email approval (referred to above) letter is required for the customer's claim and agree to complete the process in a timely manner.

I agree that I will not provide any official receipts or sign the approval email, for a customer in advance of them receiving the e-bike (in other words, the customer must be able to walk out of the store with the e-bike in order for them to have the documents required to submit a claim). I agree to use a temporary handwritten receipt, or clearly identifiably different receipt, for any deposits or pre-payments on e-bikes that need to be ordered into stock.

I agree that I will provide customers who order e-bikes online, and pick them up in the store, with a printed store receipt indicating both paid and delivered.

I agree that I will not accept returns, will not provide a customer with a cash, or other type of refund (debit/credit/gift card/merchandise) and understand that the e-bike may only be exchanged for another e-bike of equal value (same cost) or higher. The approval email confirms who is and who isn't a rebate customer.

I understand that I will be permanently removed from the Participating Electric Bike Retailer list if I participate in any malfeasance or fail to meet any of the requirements I've agreed to, as set out in this agreement.

Retailers Information

Main Contact First & Last Name

Typically the owner or full-time store manager.

Main Contact Email

Bike Store Name

The name that will appear on your e-bike store receipts. This will also be your "store name" on our website.

Address

The address customers can go to.

City

Province

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Welcome to the Electric Bike Retailer Policy Agreement Page

Agreement Program Policies

Retailers Information

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