Waitlist applicants who are invited to apply to the program will be required to agree with the policies on this page. Please make sure you have read, understood and agree with the following.

• No exceptions to these policies will be considered regardless of the circumstances.

• This program is available to residents of BC only.
• Applicants must be 19 years of age, or older (BC Age of Majority Act)
• You must be registered on our waitlist to receive an invitation to apply for a rebate.
• You must purchase the electric bike from a Participating E-Bike Retailer
• E-bikes cannot be returned for a refund, please make sure your decision to purchase is final (see the Participating Retailers section below).
• The minimum purchase price of the e-bike is $2,000 before taxes regardless of any in-store or online promotional discounts that may bring the price below $2,000.
• To ensure safety, e-bikes should be tested for compliance with either the ANSI/CAN/UL-2849 or EN-15194 standards, which cover electrical and fire safety, and are recognized in North America and Europe respectively.
• All recipients of a rebate must agree to keep the e-bike in their possession for a minimum of 2 years.
• You may NOT purchase an e-bike prior to receiving an approval email. Claims for e-bikes purchased prior to an approval date will not be processed.
• All waitlist applicants must follow the 4 Easy Steps including the requirement to receive an approval email PRIOR to purchasing the e-bike.
• All applicants must meet the income requirements set out below.

• You have 2 weeks (14 days) from the day you receive your approval email to purchase your e-bike and complete your claim. For more details about the process and timeline, please visit our 4 Easy Steps page.

• You must take a printed copy of your approval email with you when you go to purchase your e-bike and have the retailer complete and sign the bottom of the form.
• If you purchase your e-bike online for delivery to your home/office/other pick-up location that is not in the store, you must forward a copy of your approval email to the retailer (by email) after your purchase is complete (payment processed). The retailer will forward the email to us with a copy to you confirming the purchase. This email confirmation from the retailer will satisfy the requirement for the signed approval email when you complete the claim process.

• All applicants must submit the required documentation to confirm net income in the application process.
• All documents will be verified for authenticity. Please ensure you submit accurate information or you may lose your entitlement to a rebate.
• Income levels will be administered as stated on our What is My Rebate? page without exception.

• If you are a resident of BC but earned your income elsewhere (left Canada temporarily), you still have to file a Canadian federal income tax return and therefore must submit a copy of your NOA for either of the tax years specified.
• If you are a resident of BC your Notice of Assessment will show on (Line 42800) Net British Columbia Tax. If you are not a resident of BC, this line will not be on your NOA and you will not qualify for a rebate from this program.

• From the beginning of the new program, until April 30, 2025 we will accept 2023 Notice of Assessments.
• From May 1, 2025 onwards, we will only accept 2024 Notice of Assessments.

• All electric bike retailers who can enforce our no return policies in BC are welcome to become a Participating Electric Bike Retailer with our program. Email us for instructions on how to submit your information.

• Customers must purchase new e-bikes from a Participating Electric Bike Retailer.
• You cannot purchase your e-bike from Costco, Best Buy, Canadian Tire, Amazon, and others who are not our Participating Retailers list. If you do, you will not be approved for a rebate.
• Participating Retailers cannot accept returns, and will not provide a customer with a cash, or other type of refund (debit/credit/gift card/merchandise) and understand that the e-bike may only be exchanged for another e-bike of equal value (same cost) or higher.
• The minimum purchase price of the e-bike is $2,000 before taxes regardless of any in-store or online promotional discounts that may bring the price below $2,000.
• All e-bikes should be tested for compliance with either the ANSI/CAN/UL-2849 or EN-15194 standards, which cover electrical and fire safety, and are recognized in North America and Europe respectively. Customers should confirm this requirement with the retailer when purchasing the e-bike.
• The minimum purchase price is for the e-bike only and not for the combination of an e-bike, plus helmet, plus water bottle, or any other accessory.
• You can include upgrades to fundamental parts of the e-bike in the $2,000 total cost, such as upgraded: batteries, displays, seat/saddle, seat post, tires, etc. as they are not “accessories” they are parts required for operation. Accessories include: helmets, fenders, gloves, water bottles & holders, horns/bells, headlight/lights, cargo kits, and so forth. Accessories are items that are not fundamental to the operation of the e-bike.
• You must purchase a new e-bike. You cannot purchase a used e-bike from either a Participating Electric Bike Retailer or privately.
• You may purchase demo e-bikes provided that demo e-bike has never been owned by anyone else (in-store floor model/demo only).
• You cannot purchase your e-bike until you receive your e-mail approval letter from us. You do not have a guarantee from us that you will receive a rebate until you have an Email Approval. If you purchase an e-bike before receiving that approval, we will not be obligated to provide you with a rebate.
• Retailers are (should be aware) that PST (provincial sales tax) is not applicable to e-bikes purchased in BC.
• You may purchase an e-bikes on store-based payment plan.
• The name on your store printed receipt MUST MATCH the name on your application. Even if a friend/mother/uncle is purchasing the e-bike for you, your name must still be on the store printed receipt and/or online purchase email. The POS terminal receipt does not show a customer name, if your friend/mother/uncle purchased the e-bike, they would be the one using the credit card with the POS terminal. There is no reason why the store printed receipt and/or online purchase email would not be in your name.

• Our service standard for processing complete claims is 10 business days. It may take an addition 2-3 business days for your rebate to arrive in your bank account (depending on your financial institution).
• Claim processing time depends on us receiving the correct bank account information from you in the application AND a complete claim, in other words, you have submitted all the required documentation.
• Do not under any circumstances claim your rebate until you have taken delivery of the electric bike (meaning, you have taken your new e-bike home).
• We do not reimburse retailers on your behalf. Please ensure you can afford the initial purchase. Claim processing times are noted above if you’re planning on using a credit card.
• You must submit the required documents and/or receipts, to see examples of these documents, please click here.
• The receipts can be scans or photos of the originals. Upload receipts when you complete your claim.
• All receipts will be double-checked to ensure compliance with all of our program policies.
• All instances of fraudulent activities will be reported to local authorities.

• E-Scooters and Mopeds and Limited Speed Motorcycles do not meet the definition of an e-bike and therefore do not qualify. More information about the differences can be found on ICBC’s website.
• We do not provide rebates for regular (non-electric) bicycles.
• The rebate cannot be used towards accessories, conversion kits, or gift cards.
• Returns/refunds are not allowed. You cannot purchase then return an electric bike to the participating retailer for a cash refund or gift card refund. Please ensure your decision to purchase an electric bike is final.
• Rebates are not taxable (you don’t have to treat a rebate as taxable income).
• These rebates cannot be applied to an e-bike you already own/purchased prior to receiving an invitation to apply to the program.

• We are not currently aware of any other similar offer for residents of BC. If your city or municipality offers a separate electric bike rebate, please contact us to confirm whether or not the rebates can be stacked.

• This program does not accept applications from or on behalf of businesses.
• Notice of Assessments must be for individuals, and not for a corporation, partnership or any other business type.
• For other types of rebates available to businesses, see the CleanBC GoElectric section below.

• If you are a BC Business license holder and are looking for an electric cargo bike (or other electric vehicles typically used by a business), please visit the CleanBC GoElectric website for details.
• You may purchase an electric cargo bike for your business (in a separate transaction with the CleanBC GoElectric program) AND (provided you are on the waitlist and invited to apply) receive an e-bike rebate for a non-cargo regular e-bike from our program, but please note, rebates between this BC E-Bike Rebate Program and the CleanBC program are not stackable. You cannot claim the same electric cargo bike through both programs. Electric cargo bikes do not qualify for a rebate under this program.

• All applicants must understand that by agreeing with the program policies outlined on this page, you are also agreeing with our Privacy Policy.