Applicants to the program will be required to agree with the policies on this page. Please make sure you have read, understood and agree with the following.

• No exceptions to these policies will be considered regardless of the circumstances.

• This program is available to residents of BC only.
• Applicants must be 19 years of age, or older (BC Age of Majority Act).
• This program is limited to one (1) rebate per person.
• You must be registered on our waitlist to receive an invitation to apply for a rebate.
• You must purchase the electric bike from a Participating E-Bike Retailer
• E-bikes cannot be returned for a refund, please make sure your decision to purchase is final (see the Participating Retailers section below).
• The minimum purchase price of the e-bike is $2,000 before taxes regardless of any in-store or online promotional discounts that may bring the price below $2,000.
• To ensure safety, e-bikes should be tested for compliance with either the ANSI/CAN/UL-2849 or EN-15194 standards, which cover electrical and fire safety, and are recognized in North America and Europe respectively.
• All recipients of a rebate must agree to keep the e-bike in their possession for a minimum of 2 years.
• You may NOT purchase an e-bike prior to receiving an approval email. Claims for e-bikes purchased prior to an approval date will not be processed.
• All waitlist applicants must follow the 4 Easy Steps including the requirement to receive an approval email PRIOR to purchasing the e-bike.
• All applicants must meet the income requirements set out below.

• You have 2 weeks (14 days) from the day you receive your approval email to purchase your e-bike and complete your claim. For more details about the process and timeline, please visit our 4 Easy Steps page.

• You must take a printed copy of your approval email with you when you go to purchase your e-bike and have the retailer complete and sign the bottom of the form.
• If you purchase your e-bike online for delivery to your home/office/other pick-up location that is not in the store, you must forward a copy of your approval email to the retailer (by email) after your purchase is complete (payment processed). The retailer will forward the email to us with a copy to you confirming the purchase. This email confirmation from the retailer will satisfy the requirement for the signed approval email when you complete the claim process.

• All applicants must submit the required documentation to confirm net income in the application process.
• All documents will be verified for authenticity. Please ensure you submit accurate information or you may lose your entitlement to a rebate.
• Income levels will be administered as stated on our What is My Rebate? page without exception.

• If you are a resident of BC but earned your income elsewhere (left Canada temporarily), you still have to file a Canadian federal income tax return and therefore must submit a copy of your NOA for either of the tax years specified.
• If you are a resident of BC your Notice of Assessment will show on (Line 42800) Net British Columbia Tax. If you are not a resident of BC, this line will not be on your NOA and you will not qualify for a rebate from this program.

• From the beginning of the new program, until April 30, 2025 we will accept 2023 Notice of Assessments.
• From May 1, 2025 onwards, we will only accept 2024 Notice of Assessments.

• All electric bike retailers who can enforce our no return policies in BC are welcome to become a Participating Electric Bike Retailer with our program. Email us for instructions on how to submit your information.

• Customers must purchase new e-bikes from a Participating Electric Bike Retailer.
• You cannot purchase your e-bike from Costco, Best Buy, Canadian Tire, Amazon, and others who are not our Participating Retailers list. If you do, you will not be approved for a rebate.
• Participating Retailers cannot accept returns, and will not provide a customer with a cash, or other type of refund (debit/credit/gift card/merchandise) and understand that the e-bike may only be exchanged for another e-bike of equal value (same cost) or higher.
• The minimum purchase price of the e-bike is $2,000 before taxes regardless of any in-store or online promotional discounts that may bring the price below $2,000.
• All e-bikes should be tested for compliance with either the ANSI/CAN/UL-2849 or EN-15194 standards, which cover electrical and fire safety, and are recognized in North America and Europe respectively. Customers should confirm this requirement with the retailer when purchasing the e-bike.
• The minimum purchase price is for the e-bike only and not for the combination of an e-bike, plus helmet, plus water bottle, or any other accessory.
• You can include upgrades to fundamental parts of the e-bike in the $2,000 total cost, such as upgraded: batteries, displays, seat/saddle, seat post, tires, etc. as they are not “accessories” they are parts required for operation. Accessories include: helmets, fenders, gloves, water bottles & holders, horns/bells, headlight/lights, cargo kits, and so forth. Accessories are items that are not fundamental to the operation of the e-bike.
• You must purchase a new e-bike. You cannot purchase a used e-bike from either a Participating Electric Bike Retailer or privately.
• You may purchase demo e-bikes provided that demo e-bike has never been owned by anyone else (in-store floor model/demo only).
• You cannot purchase your e-bike until you receive your e-mail approval letter from us. You do not have a guarantee from us that you will receive a rebate until you have an Email Approval. If you purchase an e-bike before receiving that approval, we will not be obligated to provide you with a rebate.
• Retailers are (should be aware) that PST (provincial sales tax) is not applicable to e-bikes purchased in BC.
• You may purchase an e-bikes on store-based payment plan.
• The name on your store printed receipt MUST MATCH the name on your application. Even if a friend/mother/uncle is purchasing the e-bike for you, your name must still be on the store printed receipt and/or online purchase email. The POS terminal receipt does not show a customer name, if your friend/mother/uncle purchased the e-bike, they would be the one using the credit card with the POS terminal. There is no reason why the store printed receipt and/or online purchase email would not be in your name.

• Our service standard for processing complete claims is 10 business days. It may take an addition 2-3 business days for your rebate to arrive in your bank account (depending on your financial institution).
• Claim processing time depends on us receiving the correct bank account information from you in the application AND a complete claim, in other words, you have submitted all the required documentation.
• Do not under any circumstances claim your rebate until you have taken delivery of the electric bike (meaning, you have taken your new e-bike home).
• We do not reimburse retailers on your behalf. Please ensure you can afford the initial purchase. Claim processing times are noted above if you’re planning on using a credit card.
• You must submit the required documents and/or receipts, to see examples of these documents, please click here.
• The receipts can be scans or photos of the originals. Upload receipts when you complete your claim.
• All receipts will be double-checked to ensure compliance with all of our program policies.
• All instances of fraudulent activities will be reported to local authorities.

• E-Scooters and Mopeds and Limited Speed Motorcycles do not meet the definition of an e-bike and therefore do not qualify. More information about the differences can be found on ICBC’s website.
• We do not provide rebates for regular (non-electric) bicycles.
• The rebate cannot be used towards accessories, conversion kits, or gift cards.
• Returns/refunds are not allowed. You cannot purchase then return an electric bike to the participating retailer for a cash refund or gift card refund. Please ensure your decision to purchase an electric bike is final.
• Rebates are not taxable (you don’t have to treat a rebate as taxable income).
• These rebates cannot be applied to an e-bike you already own/purchased prior to receiving an invitation to apply to the program.

• We are not currently aware of any other similar offer for residents of BC. If your city or municipality offers a separate electric bike rebate, please contact us to confirm whether or not the rebates can be stacked.

• This program does not accept applications from or on behalf of businesses.
• Notice of Assessments must be for individuals, and not for a corporation, partnership or any other business type.
• For other types of rebates available to businesses, see the CleanBC GoElectric section below.

• If you are a BC Business license holder and are looking for an electric cargo bike (or other electric vehicles typically used by a business), please visit the CleanBC GoElectric website for details.
• You may purchase an electric cargo bike for your business (in a separate transaction with the CleanBC GoElectric program) AND (provided you are on the waitlist and invited to apply) receive an e-bike rebate for a non-cargo regular e-bike from our program, but please note, rebates between this BC E-Bike Rebate Program and the CleanBC program are not stackable. You cannot claim the same electric cargo bike through both programs. Electric cargo bikes do not qualify for a rebate under this program.

• All applicants must understand that by agreeing with the program policies outlined on this page, you are also agreeing with our Privacy Policy.